Shipping & Returns
Misfit Boards operated by Arbor Artis, L.L.C.
Effective date: September 22, 2026
We want every Misfit Board to find a kitchen where it belongs. This policy explains dispatch, returns, and shipping costs. Contact us if something is wrong or a standard board is not right for you. Misfit Boards is operated by Arbor Artis, L.L.C. (“we,” “us,” or “our”).
Where we ship
We ship from New Jersey to street addresses in the contiguous 48 United States and Washington, DC. We do not ship to Alaska, Hawaii, US territories, international destinations, PO boxes, or APO, FPO, and DPO addresses. Delivery availability is confirmed at checkout.
Shipping charges and dispatch times
We use USPS or UPS. Available services and shipping charges are calculated and shown at checkout before you submit your order. An expedited carrier service, if offered, shortens estimated transit time; it does not shorten our preparation time unless we expressly agree otherwise.
Standard, non-custom orders are expected to ship within one week, meaning seven calendar days after your order is placed. Custom and personalized boards have an individually quoted preparation and shipment schedule that you approve before production. “Ship” means hand the package to the carrier, not merely create a shipping label.
Carrier delivery estimates are separate from preparation time. We send available tracking information. If we cannot meet the promised dispatch time, we notify you, provide the legally required delay information and cancellation option, and obtain any required consent or promptly refund. These protections also apply to custom orders.
Address accuracy and delivery problems
Check your address before ordering. Contact care@misfitboards.com promptly for a correction; changes may be impossible after dispatch. We disclose additional carrier costs for your approval. If your address error or refusal causes a return, we explain actual, lawful carrier costs before reshipment or refund. We do not charge for our addressing errors.
Contact us promptly about a missing package, even if tracking shows delivery. We investigate with you and the carrier; a scan does not automatically settle the claim. We do not promise reimbursement for theft after proper delivery, but honor applicable consumer rights.
Our 30 day board satisfaction guarantee
For an eligible standard board, contact us within 30 calendar days after delivery to request a return for any reason. We refund the board price actually paid, plus refundable tax on that item. For preference-based returns, original shipping charges are not refunded and you pay return shipping. There is no restocking fee.
You may reasonably try a standard board in its intended use. Normal knife marks from that trial do not disqualify it. Please return the board clean and dry, with its included components. Damage caused by misuse, soaking, dishwashing, excessive heat, neglect, or alterations beyond routine care is outside the satisfaction guarantee. A defect is handled separately; you do not have to prove a defect to make an eligible satisfaction return.
Standard boards purchased at a discount remain eligible. A standard board made after you order is still a standard board unless it was expressly sold as a custom or personalized commission. Our guarantee does not require the original packaging if you provide equally protective packaging.
Custom boards and other merchandise
Custom or personalized boards use your requested dimensions, engraving, artwork, or other approved design. They are excluded from preference returns only if clearly disclosed before purchase. Defective, incorrectly made, or damaged custom goods retain applicable policy, warranty, and legal remedies.
Unless a more generous product-specific policy is disclosed, other merchandise may be returned within the same 30-day request window if unused, unwashed where relevant, and complete with its included components. Apparel must be unworn and unwashed, apart from trying it on. Care oils, waxes, and similar consumables must be unopened with any original seal intact. Non-board goods clearly identified as final sale before purchase are excluded from preference returns. Gift cards are not returnable or redeemable for cash except where required by law. These exclusions never remove remedies for defects, misdescription, or other legal rights.
How to arrange a return
- Email care@misfitboards.com with your order number or reasonable purchase evidence and the item to return. A satisfaction-return reason is optional. Describe damage or defects and send reasonable photos if available.
- We aim to reply within two business days with return instructions. Please contact us before shipping so we can identify and safely receive the item. Our response time will not reduce your return window.
- For a preference return, you may buy your own suitable tracked shipping or request our label. If we offer a label, we quote its actual cost and obtain your agreement before deducting that amount from your refund. No additional label-handling fee applies.
- Hand the return to the carrier within 14 calendar days after we send return instructions, unless we agree to an extension. Keep your carrier acceptance receipt. Secure the board against movement and protect every edge and corner; do not return a wet board.
Return address: Misfit Boards / Arbor Artis, L.L.C., 41 Watchung Plaza, Suite 92, Montclair, NJ 07042, United States. Include the order number inside the package.
If you use our label, follow our packing instructions, and have proof of carrier acceptance, we handle transit-loss claims without making a refund we owe depend on carrier reimbursement. For a preference return using your own carrier, you are responsible for arranging recovery for transit loss or damage unless the loss is our responsibility or the law requires otherwise. Choose appropriate tracking and coverage; we will reasonably assist with documentation.
Damage defects and wrong items
Inspect on arrival and report visible damage or wrong items promptly, preferably within 72 hours. Keep packaging if possible. This helps investigation but does not eliminate valid claims reported later.
For verified arrival damage, wrong items, or material fulfillment errors, we arrange an appropriate replacement or refund and pay necessary return shipping. Later workmanship defects follow our One Year Limited Warranty. A remedy we owe never requires purchasing optional shipping protection.
For refund amounts, timing, cancellations, and gift returns, see our Refund Policy. For defects discovered later, see our One Year Limited Warranty. The 30-day satisfaction window does not limit other legal rights.